Work that moves the needle

Challenge

Their support team was drowning — 1,200 tickets a week, 40% of which were tier-1 questions already answered in the docs. Response times had ballooned to 36 hours. Churn was creeping up.

Solution

We built an AI triage agent that classifies incoming tickets, auto-resolves tier-1 queries with context-aware responses, and routes complex issues to the right specialist with a detailed brief. Integrated directly into their Zendesk workflow.

Challenge

Manual order processing across 4 fragmented systems meant orders took 2 full business days from placement to fulfillment confirmation. Peak season delays were causing $80K+ in monthly cancellations.

Solution

We built a unified order orchestration platform that ingests orders from all channels (Shopify, EDI, B2B portal), validates inventory in real-time, and coordinates fulfillment across 3 warehouses with automatic exception handling.

Challenge

Their compliance team spent 60–80 hours a week manually reviewing loan documents for regulatory compliance. The process was inconsistent across reviewers and created a bottleneck for deal closing.

Solution

We built a compliance review system powered by a fine-tuned LLM trained on their regulatory corpus. The system extracts key clauses, flags non-compliant language, generates a structured review report, and maintains a full audit trail.

Challenge

A 15-year-old patient management system running on aging on-premise hardware. Frequent downtime, no disaster recovery, and compliance risk from outdated infrastructure. Migration had been deferred for 3 years due to perceived complexity.

Solution

We executed a phased cloud migration to AWS, starting with a non-critical read replica to validate the architecture, then a live cutover during a planned maintenance window. Full zero-downtime deployment with automated failover and HIPAA-compliant logging.